FAQ
Typically Shanghai, China.
Shipping Info: Standard shipments depart from Shanghai, China. EXW terms available upon request — we can consolidate shipments per customer instructions.
Payment Terms: A 30% deposit is required to confirm the order. The remaining 70% balance shall be paid when the goods are ready for shipment.
Yes, we offer both Filex-branded products and private label (OEM) solutions. We can customize packaging, logos, and product specifications to meet your branding requirements.
For FILEX-branded stock items, there is no MOQ – orders of any quantity are welcome.
For private label (OEM) production, the MOQ typically ranges from 500 to 2,000 pieces per size, depending on the product type and packaging requirements.
The standard lead time is approximately 45 days after receiving the deposit. For certain specialized products, the delivery time may vary — please contact us for specific details.
We carry limited stock, mainly for sample requests. For bulk orders, production will be arranged based on order confirmation.
Yes, we have an in-house graphic designer who can assist with logo placement and basic artwork modifications. While minor adjustments are free, custom design services may incur a design fee depending on the complexity.
Yes, we offer free samples for most items; however, the freight cost must be covered by the buyer.
OEM/ODM Workflow

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